Below are frequently asked questions regarding our response to the coronavirus.
We know this is likely a deep disappointment and we apologize for this disruption in your vacation plans. If you have not yet arrived in Las Vegas, we ask you to please cancel your room reservation in full.
If you have already arrived and are a current guest of the hotel, please plan to check out by Tuesday, March 17 at Noon, and make transportation arrangements to depart the resort soon thereafter.
If you made your reservations directly with us on our website or via phone, your cancelled reservations will be refunded. If you booked with an online travel agent such as Expedia, Booking.com, etc., you will have to contact that website for a refund.
Again, we apologize for this disruption. Please know we have made this difficult decision in order to keep you and our employees healthy and safe.
Due to the resort’s temporary closure, any reservation that was originally made with an arrival date between March 17 and May 1, 2020 will automatically be cancelled and refunded. No further action is required. Please allow 7-10 business days for processing. We appreciate your patience as we work to complete this process.
Any other reservations with an arrival date prior to July 1, 2020 can be cancelled or rebooked 24 hours prior to arrival, at no charge. If the reservation was made directly through the hotel or on www.WynnLasVegas.com, you may cancel or modify your reservation at www.WynnLasVegas.com. For reservations made through a third party, please contact your booking provider in order to cancel or rebook your reservation.
Please contact the Hotel Sales department at (702) 770-7800 to discuss your options.
All performances have been temporarily suspended at the Wynn and Encore Theaters until further notice. Cancelled performances include:
- Le Rêve – The Dream, all performances have been cancelled until further notice
- Robbie Williams, March 24, 25, 27, 28, 31; April 1, 3, 4
- Diana Ross, April 8, 10, 11, 15, 17, 18
- Bryan Adams, April 22, 24-25
- These performances are being rescheduled. Ticket holders for these performances will receive additional information soon and should keep their original tickets to use at the rescheduled date.
- Lea Salonga, May 4
- The Sunday, May 3 performance is being rescheduled. Ticket holders for this performance will receive additional information soon and should keep their original tickets to use at the rescheduled date.
- Cedric The Entertainer, May 16
- For ongoing entertainment updates please visit WynnLasVegas.com/Entertainment
Guests who purchased event tickets directly from WynnLasVegas.com, Ticketmaster, the Wynn Box Office, or through Wynn Concierge will receive a full refund back to their original form of payment after the refund has been processed. No additional action is needed.
Operations have been temporarily suspended at XS Nightclub and Encore Beach Club. All shows scheduled at XS Nightclub, Encore Beach Club and Encore Beach Club at Night are cancelled until further notice.
Guests who purchased event tickets will receive a full refund back to their original form of payment after the refund has been processed. Refunds will include table reservation deposits. For further assistance please email email@example.com. For ongoing updates please follow @wynnnightlife, @xslasvegas and @encorebeachclub on Instagram or visit www.WynnSocial.com.
The spas and salons are temporarily closed. If you have an existing reservation, a representative will contact you with further information.
Dining reservations do not have cancellation fees.
Please contact the Restaurant Events department at (702) 770-2251 to discuss your options.
Due to our temporary closure of all operations and in accordance with Nevada Gaming Control Board approval, Wynn cannot currently process any transactions or payments including those related to slot wagering instruments or credits, gaming chips/tokens, race or sports tickets, wagering accounts, front money deposits, casino deposit boxes, etc.
Sports and race wagers are considered “action” until the event is officially cancelled by the applicable sport or race authority. If an event is officially cancelled, all applicable wagers will be refunded when our operations re-open. We will announce our re-opening date on our website when it is determined. Thank you for your understanding.